Script Manager
Manage approved script packs and blocks for AI-assisted calls
Script Packs
| Name | State | Version | Status | Effective Date | Actions |
|---|---|---|---|---|---|
| FL Life Insurance - Standard Flow v1 | FL | 1 | APPROVED | 2026-02-26 |
Script Blocks
ai_disclosureDISCLOSURERequired
recording_disclosureDISCLOSURERequired
tcpa_consentDISCLOSURERequired
qualification_ageQUESTION
qualification_healthQUESTION
qualification_coverageQUESTION
summary_qualificationSUMMARY
handoff_agentHANDOFF
fallback_escalationFALLBACK
objection_costOBJECTION
Approval Workflow
DRAFT→APPROVED→ARCHIVED
Only APPROVED packs are used by the conversation engine. Blocks can only be added to DRAFT packs.